"I really must get round to selling on eBay" Sound
familiar? It's a fact that starting out selling on ebay is
daunting. It's a huge site with lots of hoops to jump
through - so it seems anyway.
But as a full time Powerseller I can tell you, that it's
easy once you master a few basics and have your standard
set of tools and resources sorted out.
In this article series I'm going to list and explain the
tools and services you need to get in order to operate
effectively as a seller on ebay.
**Why aim at Powerseller level?**
A Powerseller is an ebay seller who has sold above a
certain number of items/value over a 3 month rolling
period. It is an indication of success so therefore you
what to be there as if you're not then you're by definition
not selling very much and only making a bit of spare cash.
**How long to become a Powerseller?**
A minimum of 3 months. You need to sell over a certain
number of sales/value and maintain a good feedback rating
over a 3 month rolling period. So even if you sell $100,000
in month you won't be upgraded. That's because eBay define
Powerseller's as their most experienced "pillars of the
community" So you have to prove yourself to eBay and that
takes a little while.
It's possible to do it in 3 months but unlikely. You'd be
pushing very hard and taking some risks because of your
unfamiliarity with the system. Better I suggest to aim at 4
months with month one being the test and learn phase.
**What do you need? My Powerseller Toolbox**
Some of these steps and tools you can do or get before you
start. Some you need to be aware of and ready to fire at
the right time. I've indicated this on each step.
**Verified Paypal Premier or Business account - Right away.
Free and essential. Lets you receive and send any amount of
money. Premier if selling as a private individual. Business
if you're a business.
**Good digital camera - Right away.
Essential. Make sure it has a good macro mode for close up
shots. Photos are a key to your success. When you're
selling products where you can get manufacturer shots I
still find it good to take my own shots in a natural
setting for the product. This adds extra differentiation
and you'll come across as more of an authority on the
product.
**Image Edit software - Right away.
If you're a whiz with Photoshop or other image software
great. If not then you'll need image editing software for
resizing and touch up. I use Irfanview which is free.
**Image hosting account - Right away.
eBay's Picture Manager is pricey. An alternative is an
image hosting account. You simply upload your pictures and
copy and paste the codes they give you into your auctions.
I use villagephotos.com where I get a 5000 image limit for
$6 a month. Their cool image gallery feature allows you to
use many photos in your auctions for free.
**Answertool - As soon as you start listing
I can't praise this enough. As you do eBay you'll find that
you get many repetitive questions. E.g., postage queries,
requests for your address, common questions on core
products. It's a PAIN to type a reply each time for the
same thing.
With Answertool you build up a custom database of common
answers and access them through a really fast easy tree
structure that comes up at the click of a button.
It's one of those "can't live without" tools.
I estimate it's saved me 30 minutes a day since I got it a
year and half ago = 11 days of repetitive tapping
terminated!
**Roboform - Right away
As you develop your business you'll find yourself needing
to log in to allsorts of places, ebay, supplier websites,
membership sites etc. Roboform stores and automates all
your login and password operations. Once you have it you'll
wonder how you ever lived without it. A massive time and
hassle saver that is also great for filling in online
forms, e,g, anything with name, address ' Get it.
**Turbolister - Right away
Free. eBays auction listing and management tool. Create and
manage your listings on your computer and upload them en
masse to eBay. It's faster and easier than creating
auctions on eBay's online interface, has loads of design
templates and requires no HTML or techie skills. A vast
time saver. Get it and take a few hours to learn it.
**Selling Manager Pro - Right away
Automates your business processes through the sales cycle -
from customer emails and listing management to leaving
feedback. Get the Pro version. It's free for 30 days.
Indispensable.
**Open an eBay shop - After 10 positive feedbacks
Your own eCommerce website within eBay. All your auctions
can be organised by categories you define. You can put your
own custom pages on there, run sales on your fixed price
items, manage cross sell promotions, build and market to
your own email list. You even have a Vacation feature to
freeze things if you go on holiday. If you want to do a bit
of SEO (Search engine optimization) this is where you
target it.
There are 3 levels: Basic, Featured and Anchor. Go for
Featured. Anchor is hugely expensive so ignore that until
you're at least a Gold level Powerseller.
Right away - Look at other sellers to get ideas for things
you. Write pages up in advance for fast set up later.
**About Me page - As soon as you get auctions running
Free. A basic thing you must do. People buy form people and
this where you get to tell people who you are and what you
do. Write for your target audience in the context of your
situation. So if you're starting out tell who and where you
are and that you're doing a big old house clearance this
month so keep checking back! Later you can put info like
buyers guides, FAQs and technical info ' stuff you don't
want cluttering up your auctions.
**Buy some stuff on eBay - Right away
Get some positive feedbacks and learn how eBay works from
the buyers angle. Maybe things for your hobbies or some
supplies you'll need like scales and bubble wrap.
**Define Terms and Conditions - Right away
See my sites and feel free to lift and adapt mine if you.
No matter what your situation you need to have these just
in case. Key things you might put in an auction are places
you can't or won't ship to. Types of payment accepted.
Whether or not people can call round to collect. Refund &
Guarantee policy.
**Define Refund and Guarantee policy - Right away
You wouldn't buy a most things without one so why should
people buy from some person on ebay if you don't offer one?
I offer a 30 day money back, no questions asked. I get
about a 1% return rate which is a mix of defective product
(it happens) and ones where I suspect the person needed the
money back as they'd overspent. Regardless I do the refund.
**Check email 3x7
Check morning, noon and evening at least. Potential
customers will sometimes ask the daftest questions or ask
about things that are clearly written in the auction. Just
be polite and answer and don't say anything sarcastic!
Replay too late and someone might not bid and that can mean
a bidding war never starts and the auction bombs.
**Skype or phone communication
If you don't mind taking calls then I suggest a phone with
answer machine and published hours when it will be answered
or you'll never get any peace. The same goes for Skype.
**Mailing stuff - Right away:
*Big sharp scissors.
*Scales that measure from 1 gram up as high as possible.
*Brown packing tape.
*Wide clear cellotape.
*Brown paper wrap.
*Bubble wrap rolls.
*Padded mailing bags, I use MailLite.
You can find suppliers for all this on eBay though I prefer
office supplies company Viking Direct where I buy mailing
supplies in bulk monthly.
**Think about the future - All the time!
Think about product you'll source to resell. Make a list of
hobbies and interests past, present or thing you want to
start and go scout online for manufacturers and wholesalers
and make a spreadsheet contact hit list.
**Summary
Time spent in preparation is time well spent. Take care not
to get caught in this phase ' analysis paralysis as it's
called. Get your tools done fast. Be focused and determined
and move onto action stations ' selling your first items.
----------------------------------------------------
Nick started selling on ebay UK in 2002 to make some extra
cash and clear clutter. 6 years on he is a full time
Powerseller specialising in hunting optics and lasers. Now
living in Sweden yet still selling from the UK he's decided
to share his publish his experiences and tips on his site
at http://www.ebayservices.info where he'll teach you how
to be an ebay Powerseller too.